Terms & Conditions

Red House Occupational Therapy Ltd is GDPR compliant and will not share any personal information without gaining specific permission to do so. We shall treat all personal information supplied by you as confidential. We shall not disclose such information to any third party without your prior permission, except where required by law or where action might be necessary to protect you or someone else.

Red House Occupational Therapy is registered with the Information Commissioner’s Office (Data Protection Service). We use a secure cloud-based storage system, recognised by ICO for the storing of documents and personal information. This is further enhanced by password-protected laptops and computers.

All therapists working for Red House Occupational Therapy have undergone enhanced disclosure and barring service (DBS) checks and are registered with The Health and Care Professionals Council and are a member of the Royal College of Occupational Therapists.

EHC needs assessment work for the local authority and NHS will be invoiced when our report is submitted to you. Payment must be received within 7 days.

Parent requests for assessment: 50 per cent of the invoice must be paid following assessment; and 50 per cent when the report is ready to be submitted. We ask for payment within 7 days.

Other interventions will be invoiced on the 1st of the month following intervention. Payment must be received within 7 days.

Unless otherwise agreed, Red House Occupational Therapy will give you one month’s notice if we are unable to continue to provide the service you require.

Cancellations:

Cancellation notification must be received 24 hours before the appointment is due to take place. If this is not adhered to the cost of the pre-booked session and travel time will be charged at the agreed rate.

If Red House Occupational Therapy need to cancel an appointment due for example to staff sickness, another appointment will be booked with you at a mutually convenient time.

Travel costs:

Under 75 minutes for two-way travel: £15.00 PLUS £0.45 per mile

Over 75 minutes for two-way travel: £25 PLUS £0.45 per mile